Delete account and data

Last updated: October 5, 2026

You can delete your Peloo account at any time. After deletion, you cannot sign in and deleted data normally cannot be recovered. If you cannot sign in, email edcrfv5674@gmail.com directly to submit the request.

1. Delete in the app

After you sign in, open My profile, choose Delete account and data, and complete the confirmation. The request goes to the server. If it fails, the app shows the failure instead of treating sign-out as deletion.

2. When you cannot sign in

Email edcrfv5674@gmail.com with the subject “Peloo account deletion request” and include the registered phone number, Apple account identifier, or reachable email. We may perform necessary identity checks to protect the account.

3. What is deleted

Account profile, authentication data, and login sessions. For accounts that use Sign in with Apple, the Apple sign-in authorization for Peloo is also revoked.
Canvases, sticky notes, reminders, conversation memory, uploaded photos / videos / audio, and preferences.
Push tokens and diagnostic records associated with the account.

4. Subscriptions and limited retention

Deleting the account does not cancel an Apple subscription; cancel it in your Apple account's subscription settings. The subscription's transaction record is kept without the link to the deleted account so the same Apple account can restore the purchase later. Minimal records needed for law, security, or abuse prevention may be retained for the necessary period, then deleted or de-identified.

5. Timing

We process a verified request as quickly as reasonably possible and normally complete it or provide a status update within 15 business days.