Peloo Support

Last updated: October 5, 2026

Use these paths when you need help with sign-in, voice capture, canvases, sticky notes, subscriptions, privacy, or account deletion.

1. Contact us

Email edcrfv5674@gmail.com. Include your device and OS, Peloo version, approximate time of the issue, steps to reproduce, and how you sign in (Apple, email, or a phone number from an earlier version) together with the name or email shown in your account, so we can locate it. Never send a password, verification code, or card details.

2. Quick checks

Sign-in: for Sign in with Apple, make sure the device is signed in to an Apple account; for email sign-in, check the email and password. The app does not offer email registration.
Voice: allow microphone access; tap to start, then tap to stop.
Canvas: stay online and reopen the page. Each canvas has separate memory.
AI: transcription, classification, commentary, Inspiration, and timing can be wrong; verify important details.
Data: export from My profile, or open the account deletion page.

3. Subscriptions and refunds

Plus can currently be purchased only in the iOS app through the Apple App Store. Manage or cancel it in your Apple account's subscription settings; after changing devices or signing in again, restore it from the membership page in the app. Apple handles refunds under its rules and applicable law. Deleting an account does not cancel the subscription or itself create a refund.

4. Response time

We normally respond or provide a status update within 15 business days. Security, privacy, and deletion requests are prioritized and may require identity verification.